My order is Partial or Cancelled?
Money back to balanceThe undelivered part goes back to your SMM Center balance automatically. You do not need to open a ticket, and you can use that balance for any other order.
See clause 6.1 →The count dropped after delivery?
Depends on the serviceIf the service has a refill period and you are still inside it, press Refill on your Orders page. Services marked "No Refill" are not refilled.
See clause 5.1 – 5.2 →I changed my link or made my account private during an order?
No refundThe order is marked completed and the undelivered part is not returned. Keep the account public and the link unchanged until the order shows Completed.
See clause 4.2 →I ordered the same link twice?
Overlap not refundedBoth orders count from the same starting number, so one can look complete before it is. Wait for the first order to finish before you order the same service for the same link again.
See clause 4.3 →I entered the wrong link?
Hard to fixOrders start automatically, so a wrong link usually cannot be changed. If the service shows a Cancel option, cancel the order. Otherwise open a ticket right away with the order ID.
See clause 4.1, 4.4 →Can my balance go back to my wallet or card?
Balance stays in the panelNo. Refunds go to your SMM Center balance, and balance is spent on services. It is not paid out to a wallet or card.
See clause 6.2 →My API key leaked?
Act nowCreate a new API key in your account right away. Orders placed with the old key count as yours until you replace it.
See clause 11.2 →The platform removed followers or limited my account?
Platform decisionPlatforms can remove activity or restrict accounts, and we cannot reverse that. Refill can help with drops if the service has a refill period and you are still inside it.
See clause 10.1 →