Refund
If an order is canceled or stops early, the price of the undelivered part returns to your balance.
Refund Policy
When you get money back, and when you do not
Every refund case on SMM Center on one page: what returns automatically, what does not, how much comes back and what to do when something looks wrong.
Example orderPartial
1,000 ordered, 600 delivered
Price paid$2.50
Not delivered400
Returned to balance automatically+$1.00
Every refund goes to your SMM Center balance.Not to your wallet, card or payment gateway. Balance cannot be withdrawn; you spend it on any service in the panel.
THE ONE RULE
Follow the order
Where does your money go at each order status?
Pick the status you see on your Orders page.
Pending: the order is waiting to start
The price is taken from your balance when you order. If the service shows a Cancel button you can cancel it, and what was not delivered comes back.
In progress: delivery is running
Keep the account public and the link unchanged. If the order looks stuck, open a ticket: when the provider can stop it, the order is canceled and the undelivered part returns to your balance.
Completed: delivered in full
No refund. If the count drops later, use Refill on services that have it. If nothing arrived at all, open a ticket with the order ID and we refund what was not delivered.
Partial: the order stopped early
You pay only for what was delivered. The price of the undelivered part returns to your balance automatically. No ticket needed.
Canceled: nothing was delivered
The full price returns to your balance automatically. No ticket needed.
The full list
When do you get a refund?
Refunded to your balance
- The order is CanceledThe full price comes back automatically.
- The order is PartialThe undelivered part comes back automatically.
- You cancel with the Cancel buttonOnly on services that show a Cancel option. What was not delivered comes back.
- Completed, but nothing arrivedOpen a ticket with the order ID. We check the delivery and refund what was not delivered.
- A stuck order that the provider can stopOpen a ticket. The order is canceled and the undelivered part comes back.
Not refunded
- You changed, deleted or hid the link during deliveryThe order is marked Completed and the undelivered part is not returned.
- You ordered the same service for the same link twiceBoth orders count from the same starting number. The overlap is not refunded.
- You entered a wrong linkOrders start automatically, so a wrong link usually cannot be corrected or refunded.
- The count dropped on a "No Refill" serviceDrops are covered by refill, and only on services that list a refill period.
- The platform removed activity or limited your accountPlatforms decide this and we cannot reverse it.
Refund calculator
How much comes back on a Partial order?
You pay only for what was delivered. Move the sliders or type your own numbers.
40%returned
Returned to your balance$1.00
Delivered 600 · Not delivered 400
price × not delivered ÷ orderedTwo different things
Refund or refill: which one applies?
Refill
If the count drops later, press Refill on your Orders page. It restores the count up to what you ordered, during the refill period of that service. A drop is not refunded as money.
Deposits
What about deposits and payments?
Deposits stay as balance
Funds you add become balance. They are not sent back to the payment method you used, and unused balance is not paid out.
Paid, but the balance did not change?
Open a ticket with the payment method, the amount and the transaction ID. Once the gateway confirms the payment, we add it to your balance.
Gateway fees are yours
Network and gateway fees are set by the payment gateway, are paid by you and are not refunded.
Bonuses are not cash
A deposit bonus is extra balance for services. It is not paid out.
When it is not automatic
How do you ask for a refund check?
- Copy the order IDOpen your Orders page and copy the ID of the order in question.
- Open a ticketChoose the order subject, paste the ID and say what you see on the link.
- Get the result on the same ticketWe check the order with the provider and reply there. Approved refunds appear in your balance.
Support hours
04:00 – 20:00 UTC
Tickets are answered every day of the week during these hours.
FAQ
Questions people ask before ordering
Can I get my balance back to my crypto wallet?
No. Balance cannot be withdrawn. Refunds and deposits stay in your SMM Center balance and are spent on services.
How fast is an automatic refund?
The amount returns to your balance when the order status changes to Canceled or Partial. You do not need to open a ticket.
Can I cancel an order after it starts?
Most orders cannot be canceled once they start. A Cancel option appears only on services that support it.
My order is stuck. Can I get a refund?
Open a ticket with the order ID. If the provider can stop the order, it is canceled and the undelivered part returns to your balance.
What happens if I open a chargeback or payment dispute?
If you dispute a payment that was already credited to your account, we may suspend the account and its balance until the dispute is closed. A support ticket solves most payment problems faster.
Something looks wrong with an order?
Send the order ID in a support ticket from your account. That is the fastest way to get it checked.